Privacy Policy

This website is operated by Prudent Haven Behavioral Health, PLLC . References to “Prudent Haven,” “the practice,” “we,” “us” or “our” refer to Prudent Haven Behavioral Health, PLLC and, where applicable, its authorized personnel and service providers.

The website provides general information about psychiatric services, telepsychiatry, conditions, appointment pathways, insurance, patient resources and practice operations.

This Privacy Policy applies to information collected through prudenthavenbh.com and related public website-based interactions, including:

• Visits to publicly available website pages.
• General website contact forms.
• Communications initiated through website links or buttons.
• Website security, performance and permitted analytics technologies.
• Other public website features that may be added.

This policy does not necessarily govern information collected through Headway, a patient portal, telehealth platform, electronic health-record system, payment service or another independently operated service that provides its own privacy notice.

Information you provide

When using a general contact form or communicating with the practice, you may choose to provide:

• Your name, email address and telephone number.
• Your preferred method of contact.
• A general reason for contacting the practice.
• Information included in your message or inquiry.
• Professional role or organization when contacting the practice in a professional capacity.

Information collected automatically

The website, hosting provider, security tools or analytics services may automatically receive limited technical and usage information, such as:

• Internet Protocol address.
• Browser, device type and operating system.
• Approximate geographic region.
• Referring website or link.
• Pages viewed and general website interactions.
• Date, time, errors and performance information.

Information collected through the public website may be used to:

• Operate, maintain and improve the website.
• Respond to general inquiries.
• Route administrative, scheduling or referral communications.
• Provide requested website information or support.
• Monitor accessibility, functionality and performance.
• Prevent spam, fraud, unauthorized access and misuse.
• Diagnose technical problems and maintain security.
• Comply with applicable legal and regulatory obligations.
• Establish, exercise or defend legal rights when reasonably necessary.

General website information is not intended to be used to provide emergency care, diagnose a condition or establish a treatment plan.

The website may use cookies, local storage, server logs or similar technologies to support essential functionality, preferences, security, accessibility and permitted analytics.

Essential technologies

Certain technologies may be necessary for website security, form processing, consent preferences, performance or other core functions.

Analytics and performance

When enabled, Google Analytics or a similar analytics service may help us understand general website traffic, page use, device categories, errors and performance. Analytics settings should be configured to limit data collection appropriately for a healthcare website.

Managing preferences

You may be able to manage nonessential technologies through the website’s cookie-consent controls. Most browsers also allow users to block, limit or delete cookies. Disabling certain technologies may affect website functionality.

Information may be disclosed when reasonably necessary for the purposes described in this policy, including to:

Authorized service providers

Vendors may support website hosting, maintenance, security, backups, forms, email delivery, analytics, consent management, scheduling, billing or other authorized functions.

Professional advisers

Information may be disclosed to attorneys, accountants, insurers, consultants or other professional advisers when reasonably necessary.

Legal and safety purposes

Information may be disclosed when required or permitted by law, legal process, court order, regulatory request or when reasonably necessary to protect rights, property, security or safety.

Business transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets or similar transaction, subject to applicable requirements.

We do not intend to sell personal information submitted through general website contact forms for monetary compensation or use contact-form submissions for behavioral advertising.

This website may provide links to or interact with independently operated services, including:

• Headway for appointment scheduling and, where applicable, eligibility or billing functions.
• A patient portal or electronic health-record platform.
• A secure telehealth platform.
• Payment, email, hosting, security or analytics services.
• External educational or professional resources.

When you select an external link, you may leave prudenthavenbh.com. The external provider controls its own privacy practices, terms, security, accessibility and data collection. Review the provider’s applicable privacy notice before submitting information.

Services provided through Headway are subject to Headway’s own privacy practices and platform terms.

Prudent Haven seeks to use reasonable administrative, technical and organizational safeguards appropriate to the nature of the website information it handles. These may include access controls, encryption where appropriate, software updates, security monitoring, backups, spam prevention and vendor management.

No website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure. You should use care when deciding what information to transmit through a public website or ordinary email.

If you believe information submitted through the website may have been accessed or used improperly, contact Prudent Haven using the information below.

Website-related information may be retained for as long as reasonably necessary to respond to an inquiry, operate and secure the website, maintain appropriate records, resolve disputes, enforce agreements and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information, why it was collected, applicable law, security needs and whether the information becomes part of a healthcare or business record governed by a separate retention requirement.

Depending on the information involved and applicable law, you may be able to:

• Ask whether Prudent Haven holds website information you directly submitted.
• Request correction of inaccurate contact information.
• Request deletion of certain website information, subject to lawful exceptions.
• Manage cookie or analytics preferences when consent controls are available.
• Choose not to submit information through the website.

Prudent Haven may need to verify your identity before completing a privacy request. Some information may need to be retained for legal, security, billing, healthcare or recordkeeping reasons.

Requests involving protected health information should be made through the process described in the Notice of Privacy Practices .

The public website is intended to provide general practice information and is not directed to children under 13. Prudent Haven does not knowingly request personal information from children under 13 through a general website contact form.

A parent or legal guardian who believes a child has submitted personal information through the public website may contact the practice to request review and appropriate action.

This website is operated for a healthcare practice in the United States. Website information and service-provider operations may be processed or stored in the United States.

Visitors accessing the website from another country should understand that privacy and data-protection laws may differ from those in their location.

This Privacy Policy may be revised when website features, forms, analytics, vendors, security tools, legal requirements or privacy practices change.

The updated policy will be posted on this page with a revised effective or last-reviewed date. Continued use of the public website after an update is subject to the policy then posted.

Contact Prudent Haven with nonurgent questions about this Privacy Policy or a privacy request concerning information submitted through the public website.

Do not use ordinary email for emergencies or include unnecessary clinical or sensitive information in your initial message.